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MindTap for Andrews/Dark Shelton/Pierce's CompTIA A+ Guide to IT Technical Support, 2 terms Instant Access, 11th Edition

Jean Andrews, Joy Dark Shelton, Jill West

  • Copyright 2023
  • {{checkPublicationMessage('Published', '2022-08-05T00:00:00+0000')}}
Starting At $84.95 See pricing and ISBN options
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MindTap for Andrews/Dark Shelton/Pierce's CompTIA A+ Guide to IT Technical Support, 2 terms Instant Access 11th Edition by Jean Andrews/Joy Dark Shelton/Jill West
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Overview

MindTap for Andrews/Dark Shelton/Pierce's CompTIA A+ Guide to IT Technical Support, 11th edition, is the online learning platform that powers students from memorization to mastery. It gives you complete control of your course -- to provide engaging content, to challenge every individual and to build their confidence. Empower students to accelerate their progress with MindTap. MindTap: Powered by You.

MindTap gives you complete ownership of your content and learning experience. Customize the interactive syllabi, emphasize the most important topics and add your own material or notes in the ebook.

All MindTap activities and assignments are tied to the CompTIA A+ Core 1 and Core 2 certification exam objectives. The simulations provide real-life application and practice and live virtual machine labs allow students to practice, explore and try different solutions in a safe, sandbox environment using real Cisco hardware and virtualized Windows, Linux and UNIX operating systems.

Readings and videos give balanced coverage to prepare students to become future IT support technicians or administrators. IT for Life assignments inspire students to stay current with new and emerging technologies. Pre- and post-exams offer questions in the style of the CompTIA A+ certification exams and allow you to measure how much students have learned using analytics and reporting that make it easy to see where the class stands in terms of progress, engagement and completion rates. Auto-graded module quizzes also help you gauge students' mastery of the course topics.

Use the content and learning path as-is, or pick and choose how the material will wrap around your own content. You control what the students see and when they see it.

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Meet the Authors

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Jean Andrews

Jean Andrews has more than 30 years of experience in the computer industry as well as more than 13 years of teaching in the college classroom. She has worked in a variety of businesses where she's designed, written, and supported application software. She has also managed a computer repair help desk and handled troubleshooting for wide area networks. Ms. Andrews has written numerous books on software, hardware and the Internet. In addition to this bestselling A+ GUIDE TO IT TECHNICAL SUPPORT, she's written the A+ GUIDE TO HARDWARE: MANAGING, MAINTAINING AND TROUBLESHOOTING. She lives in north Georgia.

Joy Dark Shelton

Joy Dark Shelton has worked in the IT field as a help-desk technician providing first-level support for a company with presence in 29 states. She has also worked as a second-tier technician in healthcare IT and as an operations specialist designing support protocols and structures, where her CompTIA A+ and HIT certifications have been particularly useful. As an instructor, Ms. Shelton has taught online IT and has taught English as a second language in the United States and South America. She has helped write several successful technical textbooks with Ms. Andrews. Ms. Shelton lives in northwest Georgia with her two daughters and pet Doberman.

Jill West

Jill West authors Cengage courses for CompTIA Cloud+, CompTIA Network+, Data Communications, Technology for Success and the popular Shelly Cashman Series. She has taught kindergarten through college and currently teaches computer technology courses at Georgia Northwestern Technical College. Jill specializes in designing innovative, critical-thinking activities and building courses that teach to popular IT certifications. She regularly presents at conferences and webinars on preparing for CompTIA certifications, teaching cloud computing and computer networking and mentoring lifelong student learners in IT. She’s a member of the 2019 inaugural cohort of Faculty Ambassadors for AWS Educate and is currently an AWS Academy Accredited Educator. Jill and her husband, Mike, live in northwest Georgia with two children at home and two off to college.

Features

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  • MINDTAP IS AN OUTCOME-DRIVEN APPLICATION THAT PROPELS STUDENTS FROM MEMORIZATION TO MASTERY. It's the only platform that gives you complete ownership of your course. With it, you can challenge every student, build their confidence and empower them to be unstoppable.
  • ACCESS EVERYTHING YOU NEED IN ONE PLACE. Cut down on prep with preloaded, organized course materials in MindTap. Teach more efficiently with interactive multimedia, assignments, quizzes and more. And give your students the power to read, listen and study on their phones, so they can learn on their terms.
  • EMPOWER YOUR STUDENTS TO REACH THEIR POTENTIAL. Twelve distinct metrics give you actionable insights into student engagement. Identify topics troubling your entire class and instantly communicate with struggling students. And students can track their scores to stay motivated toward their goals. Together, you can accelerate progress.
  • YOUR COURSE. YOUR CONTENT. Only MindTap gives you complete control over your course. You have the flexibility to reorder textbook modules, add your own notes and embed a variety of content including OER. Personalize course content to your students' needs. They can even read your notes, add their own and highlight key text to aid their progress.
  • A DEDICATED TEAM, WHENEVER YOU NEED THEM. MindTap isn't just a tool; it's backed by a personalized team eager to support you. Get help setting up your course and tailoring it to your specific objectives. You'll be ready to make an impact from day one. And, we'll be right here to help you and your students throughout the semester -- and beyond.

Table of Contents

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CORE 1.
Module 1. Taking a Computer Apart and Putting It Back Together.
Module 2. All About Motherboards.
Module 3. Supporting Processors and Upgrading Memory.
Module 4. Power Supplies and Troubleshooting Computer Problems.
Module 5. Hard Drives and Other Storage Devices.
Module 6. Supporting I/O Devices.
Module 7. Networking Fundamentals.
Module 8. Network Infrastructure and Cloud Computing.
Module 9. Supporting Mobile Devices.
Module 10. Supporting Printers.
CORE 2.
Module 11. The Complex World of IT Professionals.
Module 12. Installing Windows.
Module 13. Maintaining Windows.
Module 14. Troubleshooting Windows After Startup.
Module 15. Troubleshooting Windows Startup.
Module 16. Security Strategies.
Module 17. Securing and Sharing Windows Resources.
Module 18. Mobile Device Security.
Module 19. Network Security and Troubleshooting.
Module 20. Supporting MacOS.
Module 21. Linux and Scripting.
Appendix A. Safety Procedures and Environmental Concerns.
Appendix B. Entry Points for Windows Startup Processes.
Appendix C. CompTIA A+ Acronyms.

Compare Buying Options

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MindTap Options

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MindTap
Each MindTap product offers the full, mobile-ready textbook combined with superior and proven learning tools at one affordable price. Students who purchase digital access can add a print option at any time when a print option is available for their course.

This Cengage solution can be seamlessly integrated into most Learning Management Systems (Blackboard, Brightspace by D2L, Canvas, Moodle, and more) but does require a different ISBN for access codes. Please work with your Cengage Learning Consultant to ensure the proper course set up and ordering information. For additional information, please visit the LMS Integration site.

Standalone Digital Access — Ultimate Value

Recommended and most popular

  • ISBN-10: 0357674197
  • ISBN-13: 9780357674192
  • RETAIL $84.95
Instructor Next Steps
Students: Buy now