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Overview
MANAGEMENT, 12th Edition takes a practical, student-oriented approach toward teaching management with an emphasis on current topics, including issues of diversity, ethics, and technology. The student-friendly content features references to pop culture and cites current publications of interest to students. In addition to providing the management framework and introducing students to contemporary management topics, the text provides experiential activities to get students thinking and acting like real-life managers. A robust network of supplements helps students to understand the hands-on, real-world application of chapter concepts.
- Currency is key in the new edition, which is why the authors have made every effort to address the "hot topics" today's instructors have asked for: the 2008-09 recession, managing in turbulent times, sustainability and environmental issues, the latest technology, and the future of business and management. To address these and many more important issues, the authors have included numerous new sources of current data, recent U.S. laws, contemporary interviews, and just completed research.
- Nearly all of the text examples and cases have been replaced to keep the content fresh. Students will learn about new aspects of companies they're already familiar with, such as Apple, Google, Wal-Mart, Yahoo!, Intel, IBM, Pfizer, UPS, Siemens, Facebook, AT&T, Amazon.com, Coca-Cola, Hewlett-Packard, Starbucks, Boeing, Nike, Xerox, and Chanel. In addition, students will discover less-familiar businesses around the world, including Southern Ohio Medical Center, Dominion Farms, Vodafone, DM Bicycle Company, Teva Pharmaceuticals, Boots Drugstores, Quality Float Works, The Sky Factory, Workday, and Rackspace.
- Since "going green" has become such an important trend in today's society, the authors have added a new type of boxed feature on Green Management. These sidebars cover such topics as managing limited resources, energy usage as a competitive advantage, waste management, biodegradable products and packaging, alternate energy sources, "greenwashing," community planning, decreasing airplane usage for business, sustainable HR practices, and more.
- To enhance the book's focus on Ethics, and to provide more opportunities to engage in active learning, the authors have added a new end-of-chapter group exercise called the Ethics Exercise. Working in teams, students will explore ethical management dilemmas like offshoring, unemployment, the accommodation of religious customs in the workplace, censorship, ethics instruction in colleges, overtime, privacy in the workplace, executive compensation, and more.
- Due to the popularity of video cases, this edition now features one video case per chapter, including background information and discussion questions. The new set of videos features Numi Teas, Evo Gear, Preserve by Recycline, Flight 001, Gold + Williams, and several other notable companies grappling with the application of common management functions.
- Kreitner/Cassidy's MANAGEMENT offers a distinctive mix of contemporary management theory and application. The skills-centered approach encourages hands-on problem solving, which helps students understand how concepts relate to real-world practice.
- The lively, dynamic "magazine" looks of the design makes reading more engaging and entertaining.
- The Interactive Annotations scattered throughout the book help to re-engage readers' interest and also encourage them to explore additional, relevant information available from other sources, including the Internet.
- Completing projects in groups so that students can develop their abilities to work in teams has always been a key feature of this title. In addition to group projects found at the end of each chapter, students and instructors will find an abundance of discussion questions in the boxed features, Closing Cases, and elsewhere.
- Located at the end of each chapter, the Manager's Toolkit will provide students with invaluable information and tips that will help guide their career, such as branding oneself, mastering interview skills, and handling a promotion. This feature is just one of many that will make students want to keep this book for the future.
Part I: THE MANAGEMENT CHALLENGE.
1. Managers and Entrepreneurs.
2. The Evolution of Management Thought.
3. The Changing Environment of Management: Diversity, Global Economy, and Technology.
4. International Management and Cross-Cultural Competence.
5. Management's Social and Ethical Responsibilities.
Part II: PLANNING AND DECISION MAKING.
6. The Basics of Planning and Project Management.
7. Strategic Management: Planning for Long-Term Success.
8. Decision Making and Creative Problem Solving.
Part III: ORGANIZING, MANAGING HUMAN RESOURCES, AND COMMUNICATING.
9. Organizations: Effectiveness, Design, and Cultures.
10. Human Resource Management.
11. Communicating in the Internet Age.
Part IV: MOTIVATING AND LEADING.
12. Motivating Job Performance.
13. Group Dynamics and Teamwork.
14. Influence, Power, and Leadership.
15. Change, Conflict, and Negotiation.
Part V: ORGANIZATIONAL CONTROL PROCESSES.
16. Organizational Control and Quality Improvement.
1. Managers and Entrepreneurs.
2. The Evolution of Management Thought.
3. The Changing Environment of Management: Diversity, Global Economy, and Technology.
4. International Management and Cross-Cultural Competence.
5. Management's Social and Ethical Responsibilities.
Part II: PLANNING AND DECISION MAKING.
6. The Basics of Planning and Project Management.
7. Strategic Management: Planning for Long-Term Success.
8. Decision Making and Creative Problem Solving.
Part III: ORGANIZING, MANAGING HUMAN RESOURCES, AND COMMUNICATING.
9. Organizations: Effectiveness, Design, and Cultures.
10. Human Resource Management.
11. Communicating in the Internet Age.
Part IV: MOTIVATING AND LEADING.
12. Motivating Job Performance.
13. Group Dynamics and Teamwork.
14. Influence, Power, and Leadership.
15. Change, Conflict, and Negotiation.
Part V: ORGANIZATIONAL CONTROL PROCESSES.
16. Organizational Control and Quality Improvement.