CompTIA A+ Core 2 Exam: Guide to Operating Systems and Security, 10th Edition

Jean Andrews, Joy Dark Shelton, Jill West

Copyright 2020
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CompTIA A+ Core 2 Exam: Guide to Operating Systems and Security 10th Edition by Jean Andrews/Joy Dark Shelton/Jill West

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Overview
Meet the Authors
What's New
Features
Table of Contents
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Overview

Introduce IT technical support as best-selling authors and educators Andrews, West and Dark explain how to work with users as well as install, maintain, secure and troubleshoot software in COMPTIA A+ CORE 2 EXAM: GUIDE TO OPERATING SYSTEMS AND SECURITY, 10E. This step-by-step, highly visual approach uses CompTIA A+ Exam objectives as a framework to prepare students for the 220-1002 certification exam. Extensive updates reflect the most current technology, techniques and industry standards in IT support. Each chapter covers core and advanced topics with an emphasis on practical application and learning by doing. Additional coverage explores the latest developments in security, Active Directory, operational procedures, the basics of scripting, mobile operating systems, virtualization, remote support and Windows 10. In addition, Lab Manuals, CourseNotes, online labs and optional MindTap online resources provide certification test prep and interactive activities to prepare future IT support technicians.

Meet the Authors

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Jean Andrews

Jean Andrews has more than 30 years of experience in the computer industry as well as more than 13 years of teaching in the college classroom. She has worked in a variety of businesses where she's designed, written, and supported application software. She has also managed a computer repair help desk and handled troubleshooting for wide area networks. Ms. Andrews has written numerous books on software, hardware and the Internet. In addition to this bestselling A+ GUIDE TO IT TECHNICAL SUPPORT, she's written the A+ GUIDE TO HARDWARE: MANAGING, MAINTAINING AND TROUBLESHOOTING. She lives in north Georgia.

Joy Dark Shelton

Joy Dark Shelton has worked in the IT field as a help-desk technician providing first-level support for a company with presence in 29 states. She has also worked as a second-tier technician in healthcare IT and as an operations specialist designing support protocols and structures, where her CompTIA A+ and HIT certifications have been particularly useful. As an instructor, Ms. Shelton has taught online IT and has taught English as a second language in the United States and South America. She has helped write several successful technical textbooks with Ms. Andrews. Ms. Shelton lives in northwest Georgia with her two daughters and pet Doberman.

Jill West

Jill West authors Cengage courses for CompTIA Cloud+, CompTIA Network+, Data Communications, Technology for Success and the popular Shelly Cashman Series. She has taught kindergarten through college and currently teaches computer technology courses at Georgia Northwestern Technical College. Jill specializes in designing innovative, critical-thinking activities and building courses that teach to popular IT certifications. She regularly presents at conferences and webinars on preparing for CompTIA certifications, teaching cloud computing and computer networking and mentoring lifelong student learners in IT. She’s a member of the 2019 inaugural cohort of Faculty Ambassadors for AWS Educate and is currently an AWS Academy Accredited Educator. Jill and her husband, Mike, live in northwest Georgia with two children at home and two off to college.

What's New

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STRENGTHENED, IN-DEPTH SCENARIO QUESTIONS AND ENGAGING PRESENTATION PREPARE STUDENTS FOR TODAY'S A+ 220-1002 EXAM. Extensive and stronger scenario-based questions and more meaningful context provide learners with additional, detailed preparation opportunities for today's A+ 220-1002 certification exam.
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Features

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EXTENSIVE SUPPLEMENTAL RESOURCES FURTHER ENHANCE TEACHING AND LEARNING. This edition offers a wealth of innovative instructional and course management tools as well as interactive activities and study guides. Online labs, MindTap online resources and other digital materials provide additional opportunities for reinforcement and enrichment.
SPECIAL ICONS AND SPECIFIC FEATURES HIGHLIGHT CONTENT FOR THE COMPTIA A+ 220-1002 EXAM. These unique icons and features throughout this edition make it easy for students to identify content covered on the CompTIA A+ 220-1002 certification exam. Students are able to focus their study efforts effectively when reviewing for this exam.
LEARNING TOOLS AND SPECIAL FEATURES HELP STUDENTS MASTER KEY MATERIAL. This edition offers a wealth of visually rich learning resources and features to reinforce the authors' best-selling learn-by-doing approach. This edition's impressive learning tools range from proven Applying Concepts, Key Terms and Thinking Critically to Hands-On Projects and Real Problems, Real Solutions features.
UNIQUE A+ TABLE OF CONTENTS OFFERS QUICK REFERENCE TO KEY EXAM TOPICS. With this edition's Table of Contents, readers can immediately identify Core 2 topics that are relevant to the CompTIA A+ 220-1002 exam and quickly locate where those topics are addressed in detail within this edition.

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1. Windows Versions and Customer Service.
2. Installing Windows.
3. Setting Up a Local Network.
4. Maintaining Windows.
5. Troubleshooting Windows After Startup.
6. Troubleshooting Windows Startup.
7. Securing and Sharing Windows Resources.
8. Security Strategies and Documentation.
9. Supporting Mobile Devices.
10. macOS, Linux, and Scripting.
Appendix A. Safety Procedures and Environmental Concerns.
Appendix B. Entry Points for Startup Processes.
Appendix C. CompTIA Acronyms.