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Overview
This contemporary text will connect you with current human relations issues and the challenges your students will encounter in the twenty-first century. Human Relations, 4e prepares students to confidently put theory into action to get the results they want. Authors Dalton, Hoyle, and Watts use a unique approach that offers students the opportunity to experience and analyze firsthand the contemporary issues of human relations. By weaving their varied professional backgrounds and knowledge into every chapter, they provide the insight and awareness that comes only from real-life experience. With its improved design and focus on new, contemporary topics, HUMAN RELATIONS 4e once again delivers a dynamic and real-world perspective to the study of human relations.
- New "Ask Yourself" questions follow each section. These force students to take what they've just read and relate it to their own experiences. Content review questions overall have been strengthened and made to require more critical thinking.
- Most case studies have been rewritten to compare more realistically to what students will face in the real-world work environment.
- Chapter 2 has a new focus - on emotional intelligence. Students will learn how to control their emotions at work, and which behaviors will get them ahead.
- The fourth edition includes a new chapter on conflict management, teaching students techniques for resolution.
- Another new chapter stresses the importance of intercultural competence, and working in diverse groups.
- Expanded coverage on dealing with change in the workplace.
- Updated facts and trends straight from today's business headlines spotlight human relations challenges.
- A new chapter stresses the importance of intercultural competence, and working in diverse groups.
- Coverage of contemporary issues such as ethics, impact of technology on the workplace, stress management (balancing career/personal life), workplace violence, workplace communication, and career management/lifelong learning.
1. Human Relations: The Key to Personal and Career Success.
2. Handling Emotions in the Workplace: Strategies for Success.
3. Motivation: Maximizing Productivity.
4. Communication: The Essential Skill.
Part 2: Focusing on Others.
5. Ethics at Work: Your Attitude and Responsibilities.
6. Effective Decision Making: Your Competitive Advantage.
7. Groups and Teams: Working Well With Others.
8. Conflict Management: Techniques for Resolution.
9. Leadership: What Makes an Effective Leader?
10. Appreciating Power: Positioning and Politics.
Part 3: Career Development.
11. Intercultural Competence: A 21st Century Imperative.
12. Workplace Etiquette: Rules for Behavior.
13. Organizational Savvy: Structure, Culture, and Climate.
14. Career Advancement Strategies.
15. Setting Goals: Steps to Success.
Part 4: Work and Life.
16. Change: A Constant in an Inconstant World.
17. Employee Rights: Working Toward Mutual Respect.
18. Maintaining Work and Life Balance: The Key to a Healthy Lifestyle.
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Traditional eBook and Print Options
- ISBN-10: 1133467164
- ISBN-13: 9781133467168
- RETAIL $77.95
- ISBN-10: 0538731087
- ISBN-13: 9780538731089
- RETAIL $219.95