Request for consultation
Your form is submitting...
Generalist Case Management: A Method of Human Service Delivery, 5th Edition
Overview
This practical text equips students with the fundamental information and skills needed to be effective case managers, covering such central issues as the responsibilities of case management, competencies needed for ethical and multicultural case management, participation in interdisciplinary and interorganizational teams, and engagement in advocacy and leadership. The first-person experience of a client and her case managers draws students into the text. To ensure that the book offers current and accurate information, the authors have continued to interview human service case managers nationwide about their jobs, skills, challenges, and clients. These interviews, combined with current research and numerous case studies, make GENERALIST CASE MANAGEMENT: A METHOD OF HUMAN SERVICE DELIVERY, 5th Edition, realistic and relevant. The text also aligns with NASW case management standards and helps to prepare students for earning C-SWMC certification and the HS-BCP credential.
- This text aligns with the NASW Standards for Social Work Case Management and helps students meet the standards for the Certified Social Work Case Manager (C-SWMC). It also aligns with the Human Services-Board Certified Practitioner credential (HS-BCP) and meets most of the certification standards. Correlation charts on the inside covers of the text identify standards-related content by chapter, helping instructors prepare students for meeting standards of practice and for certification.
- First-person accounts throughout the book from Sharon Bello and her case managers provide an inside, real-life view of case management from both the client and professional perspectives. In every chapter, these individuals provide their viewpoints as they relate to the concepts and topics introduced.
- The fifth edition reinforces today's need to consider each case management encounter as multicultural. One new chapter (Chapter 5, "Working with Diverse Populations") helps students gain a multicultural perspective. In addition, the chapter provides guidelines for performing case management within an increasingly diverse society. Topics ranging from culturally sensitive medical examinations to considerations of culture when taking a social history provide specific ways case managers may assume a multicultural stance.
- Chapter 10, "Service Coordination," presents a new section focused on ways to end the case management process (disengagement). Topics include the place of ending services in the case management process, the steps used to end client services, why clients may need to be transferred from one professional to another, the transfer process, and the purpose of a discharge plan. The information links to sections on client referral in the chapter and to material on program improvement in Chapter 11, "Working within the Organizational Context."
- A new concluding chapter, "The Case Manager's Professional Growth and Development," discusses how case managers begin and sustain their professional growth and development. Among other topics, students learn about the need for survival skills to counter burnout, traumatic victimization, and compassion fatigue. The chapter ends with a discussion of leadership and introduces a new model of case management -- adaptive social service leadership -- that will help case managers respond to the dynamic nature of social services in today's world.
- New or expanded sections provide readers with insights into case management as it relates to the Affordable Care Act; confidentiality (minors, interpreters, technology); influences of technology (including social media) throughout the case management process; assessment and the DSM-5; networking; confronting team issues and challenges; the online face of an agency; improving services through evidence-based practice, program evaluation, and quality improvement; and interorganizational collaboration.
- Throughout each chapter, the authors include opportunities for skill development and reflection that can be used for individual work, small group work, or class discussion. For example, one activity asks students to choose ethical standards from the Code of Ethics of the National Association of Social Workers and from the Ethical Standards for Human Service Professionals, and then describe ways that they might apply these standards when working as a case manager.
- New figures and tables clarify the material and help students to organize the concepts presented. For example, a table in Chapter 3 organizes methods of service delivery based on how and by whom the services are delivered. A table in Chapter 10 helps students structure their own professional development plans.
- MindTap® for Generalist Case Management -- the online learning experience that accompanies the text -- includes an e-book, videos demonstrating skills discussed in the book, flashcards, and appealing apps for students as well as time-saving teaching tools and analytics for instructors.
- The text provides a realistic and current view of case management, helping beginning practitioners develop the skills they need to coordinate and provide services to a variety of populations. It emphasizes strengths-based case management, presenting content and skills that enable students to focus on empowerment and the whole person. The book also focuses on the "how to" of gathering information, writing reports, assessing clients' progress, and seeking out resources as a client advocate. Examples of case notes equip students with models for creating their own case notes as case managers.
- Each chapter of the text builds upon the next. Understanding case management and the roles and responsibilities of the case manager becomes a dynamic process as students learn to define the concepts, understand the process from assessment to termination, and study the context in which the work takes place.
- Throughout the text, quotes from interviews with case managers illustrate aspects of the case management process and ways chapter concepts occur within a service delivery context. The practitioners represented in the text reaffirm the use of case management in a variety of settings (e.g., education, vocational rehabilitation, child and family services, mental health, corrections, substance abuse) and with various populations (e.g., aging, veterans, homeless, children and youth, and the mentally ill).
- Each chapter includes multiple vignettes and case examples to expand student understanding of the concepts introduced. For example, Chapter 6 describes "Pops" Bellini's report of his mental status exam. In Chapter 7, Tom Rozanski interviews Jonathan Douglass, a youth involved in the criminal justice system. Readers meet Rube Manning, an adult parolee attempting to integrate into society after release from prison, in Chapter 9. In Chapter 11, Carlotta Sanchez begins working as a case manager for the Sexual Assault Crisis Center in a city of 400,000.
- Each chapter includes a case study (either embedded throughout the chapter or presented at the end of the chapter) designed to help students apply concepts to practice. Questions at the end of each case study guide student learning.
- Voices from the Field features show students how text material relates to current case management practices in government, agencies, and private practice. For example, Chapter 3 introduces the Reach to Recovery International Network, whose mission is to "improve the quality of life for women with breast cancer and their families." In Chapter 4, the authors include the Occupational Safety and Health Administration (OSHA) Guidelines for Preventing Workplace Violence for Health Care and Social Service Workers.
- A Want More Information? section in each chapter targets one concept and provides ways that students may further investigate the most current practices in case management. For example, Chapter 3's feature asks students to search such terms as "case management roles" and "case management responsibilities." Chapter 9's section focuses on social history formats used in the state of North Carolina.
- Organizational and study materials frame the content in each chapter. These include chapter-opening learning objectives, a chapter summary, key terms, and review questions.
1. Introduction to Case Management.
2. Historical Perspectives on Case Management.
3. Methods of Delivering Case Management Services.
4. Ethical and Legal Perspectives.
5. Working with Diverse Populations.
Part II: THE CASE MANAGEMENT PROCESS.
6. The Assessment Phase of Case Management.
7. Effective Intake Interviewing Skills.
8. Service Delivery Planning.
9. Building a Case File.
10. Service Coordination.
Part III: WORKING WITHIN THE SOCIAL SERVICE DELIVERY SYSTEM.
11. Working within the Organizational Context.
12. The Case Manager's Professional Growth and Development.
Appendix.
Glossary.
Index.
Compare Buying Options
{{collapseContainerClosed['compare-buying-options'] ? 'Show More' : 'Show Less'}}
This Cengage solution can be seamlessly integrated into most Learning Management Systems (Blackboard, Brightspace by D2L, Canvas, Moodle, and more) but does require a different ISBN for access codes. Please work with your Cengage Learning Consultant to ensure the proper course set up and ordering information. For additional information, please visit the LMS Integration site.
Standalone Digital Access — Ultimate Value
Recommended and most popular
- ISBN-10: 1337283983
- ISBN-13: 9781337283984
- RETAIL $84.95
Textbook Only Options
Traditional eBook and Print Options
- ISBN-10: 0357697227
- ISBN-13: 9780357697221
- RETAIL $84.95
- ISBN-10: 1305947215
- ISBN-13: 9781305947214
- RETAIL $219.95
Cengage provides a range of supplements that are updated in coordination with the main title selection. For more information about these supplements, contact your Learning Consultant.
FOR INSTRUCTORS
MindTap Counseling, 1 term (6 months) Instant Access for Woodside/McClam's Generalist Case Management: A Method of Human Service Delivery
ISBN: 9781337283984
MindTap Counseling for Woodside/McClam's Generalist Case Management: A Method of Human Service Delivery, 5th Edition is the digital learning solution that helps instructors engage and transform today's students into critical thinkers. Through paths of dynamic assignments and applications that you can personalize, real-time course analytics, and an accessible reader, MindTap helps you turn cookie-cutter into cutting-edge, apathy into engagement, and memorizers into higher-level thinkers.
As an instructor using MindTap, you have at your fingertips the right content and unique set of tools curated specifically for your course, all in an interface designed to improve workflow and save time when planning lessons and course structure. The control to build and personalize your course is all yours, focusing on the most relevant material while also lowering costs for your students. Easily integrate your own content into the MindTap Reader using your own documents or pulling from sources like RSS feeds, YouTube videos, websites, Googledocs, and more. Stay connected and informed in your course through real-time student tracking that provides the opportunity to adjust the course as needed based on analytics of interactivity in the course.
As a bonus, MindTap Counseling for Woodside/McClam's Generalist Case Management: A Method of Human Service Delivery, 5th Edition includes an additional chapter on working with at-risk populations, available only on MindTap, to help further student understanding of case management with children, seniors, refugees, individuals with HIV, serious mental illness, substance use disorders, and those within the correctional system. MindTap includes the full chapter reading as well as additional learning resources such as videos, case studies, role plays and more to assist students in fully learning and applying the material.
FOR STUDENTS
MindTap Counseling, 1 term (6 months) Instant Access for Woodside/McClam's Generalist Case Management: A Method of Human Service Delivery
ISBN: 9781337283984
MindTap Counseling for Woodside/McClam's Generalist Case Management: A Method of Human Service Delivery, 5th Edition is the digital learning solution that helps instructors engage and transform today's students into critical thinkers. Through paths of dynamic assignments and applications that you can personalize, real-time course analytics, and an accessible reader, MindTap helps you turn cookie-cutter into cutting-edge, apathy into engagement, and memorizers into higher-level thinkers.
As an instructor using MindTap, you have at your fingertips the right content and unique set of tools curated specifically for your course, all in an interface designed to improve workflow and save time when planning lessons and course structure. The control to build and personalize your course is all yours, focusing on the most relevant material while also lowering costs for your students. Easily integrate your own content into the MindTap Reader using your own documents or pulling from sources like RSS feeds, YouTube videos, websites, Googledocs, and more. Stay connected and informed in your course through real-time student tracking that provides the opportunity to adjust the course as needed based on analytics of interactivity in the course.
As a bonus, MindTap Counseling for Woodside/McClam's Generalist Case Management: A Method of Human Service Delivery, 5th Edition includes an additional chapter on working with at-risk populations, available only on MindTap, to help further student understanding of case management with children, seniors, refugees, individuals with HIV, serious mental illness, substance use disorders, and those within the correctional system. MindTap includes the full chapter reading as well as additional learning resources such as videos, case studies, role plays and more to assist students in fully learning and applying the material.