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Delivering Person Centred Services: A Case Management Approach, 1st Edition | AU/NZ

Geoff Arnott, Eva Bowers, Stacey Murray

  • Copyright 2021
  • {{checkPublicationMessage('Published', '2020-12-17T00:00:00+0000')}}
Starting At $74.95 See pricing and ISBN options
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Delivering Person Centred Services: A Case Management Approach 1st Edition by Geoff Arnott/Eva Bowers/Stacey Murray
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Overview

WINNER 2021 EPAA for VET Teaching and Learning Resource

The judges said "Delivering Person Centred Services is a comprehensive resource for students and instructors. Structured according to the core competencies of the Diploma of Community Services case management specialisation, the book’s elegant design and pedagogical features make light work of ensuring that students are prepared for the workforce."

Delivering Person Centred Services: A Case Management Approach is designed for community service workers to acquire the knowledge and skills needed to manage, coordinate and deliver services to individuals, groups and communities in response to their needs and future goals.

The text addresses all core competency units of the Diploma of Community Services, as well as all the competencies in the case management specialisation. Five chapters also address the general electives: advocacy, crisis situations, research, collaboration and networking.

All cases are contextualised to the practice environment and address specialty areas such as youth work, family violence, child protection, mental health, disability and social housing. Features such as reflective practice, research activities and industry insights are integrated throughout the text.

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Meet the Authors

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Geoff Arnott

Geoff Arnott is a writer and consultant who has written resources in the disciplines of disability, aged care and community services. He worked for more than 30 years in the TAFE system in various roles including Deputy Head of School and a Department Manager at Swinburne University in charge of programs based around health, recreation and human services. He has produced numerous learner guides and curriculum materials in a diverse range of areas for client organisations from the public and private sectors.

Eva Bowers

Eva Bowers is a Teacher in Community Services for TAFE NSW and has developed and delivered workplace training such as the Diploma of Community Services, generalist and case management for community services professions in areas of practice including child protection, disability and aged care.

Stacey Murray

Stacey Murray has been an instructional designer, curriculum developer and trainer in both higher education and the vocational sector since 2013.

Features

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  • Addresses 18 competency units of the Diploma of Community Services, including all the core units, and the case management electives. Provides a resource for the case management stream
  • Chapters structured to match competency unit elements and criteria - aligned with training package requirements. A mapping document is provided for delivery, mapped down to performance criteria and page numbers
  • The text is connected to workplace experience with vignettes, extension activities, cases and scenarios. Link to policy icons throughout the text guide the reader to current legislation
  • The text has an abundance of self assessments, review and reflective practice for student activities, and the 'Research up close' feature directs the reader to go further and extend their learning. Provides a practice perspective in a competency framework
  • Instructor Website - This tailored collection of teaching tools includes - Mapping grid for the Diploma of Community Services - Solutions manual Log in or request an account to access instructor resources at au.cengage.com/instructor/account for Australia or nz.cengage.com/instructor/account for New Zealand.
  • Premium resources that provide additional instructor support are available for this text, including PowerPoints, Test Banks, Instructor manual and case studies. Instructor Resource Pack - These resources save you time and are a convenient way to add more depth to your classes, covering additional content and with an exclusive selection of engaging features aligned with the text. The Instructors’ Choice Resource Pack is included for institutional adoptions of this text when certain conditions are met. The pack is available to purchase for course-level adoptions of the text or as a standalone resource. Contact your Cengage learning consultant for more information.

Table of Contents

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Part 1
1. Develop and implement service programs – includes an overview of the Australian community services sector
2. Develop workplace communication strategies
3. Analyse impacts of sociological factors on clients in community work and services
4. Manage and promote diversity
5. Cultural safety
6. Manage legal and ethical compliance
7. Facilitate workplace debriefing and support processes
8. Reflect on and improve own professional practice
9. Manage work health and safety

Part 2
10. Assess co-existing needs
11. Coordinate complex case requirements
12. Develop, facilitate and review all aspects of case management
13. Provide case management supervision
14. Undertake case management in a child protection framework
15. Counsel clients affected by domestic and family violence

Part 3
16. Provide advocacy and representation services
17. Plan and conduct group activities
18. Research and apply evidence to practice

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Traditional eBook and Print Options

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  • ISBN-10: 0170450716
  • ISBN-13: 9780170450713
  • RETAIL $74.95

  • ISBN-10: 0170438791
  • ISBN-13: 9780170438797
  • RETAIL $149.95
Instructor Next Steps
Students: Buy now