Request for consultation

Thanks for your request. You’ll soon be chatting with a consultant to get the answers you need.
Your form is submitting...
{{formPostErrorMessage.message}} [{{formPostErrorMessage.code}}]
First Name is required. 'First Name' must contain at least 0 characters 'First Name' cannot exceed 0 characters Please enter a valid First Name
Last Name is required. 'Last Name' must contain at least 0 characters 'Last Name' cannot exceed 0 characters Please enter a valid Last Name
Email Address is required. 'Email Address' must contain at least 0 characters 'Email Address' cannot exceed 0 characters Please enter a valid Email Address
Institution is required.
Discipline is required.
Country is required.
State is required.
Cengage, at your service! How can we best meet your needs? is required.
Why are you contacting us today? is required. 'Why are you contacting us today?' must contain at least 0 characters 'Why are you contacting us today?' cannot exceed 0 characters Please enter a valid Why are you contacting us today?

Communicating for Results: A Guide for Business and the Professions, 11th Edition

Cheryl Hamilton

  • Copyright 2018
  • {{checkPublicationMessage('Published', '2017-01-01T00:00:00+0000')}}
Starting At $84.95 See pricing and ISBN options
Instructor Next Steps
Students: Buy now
Communicating for Results: A Guide for Business and the Professions 11th Edition by Cheryl Hamilton
Quick Navigation

Overview

Streamlined and up to date with the latest research and developments from the field, bestselling COMMUNICATING FOR RESULTS: A GUIDE FOR BUSINESS AND THE PROFESSIONS, 11th Edition, introduces students to the basic concepts and techniques needed to successfully communicate in today's business world. Covering every aspect of the communication process -- from organizational approaches to culturally aware interpersonal communication obstacles and strategies for critical listening and improved use of social media -- Hamilton's text gives students a competitive edge in interviews, presentations, future leadership roles, and more. Online video clips of common professional scenarios help students apply chapter concepts to real-world practice, while Polishing Your Career Skills features provides diagnostic tools to help them sharpen their own skills. In addition, MindTap Communication provides an interactive learning solution that engages students and improves outcomes.

{{readMore['overview'] ? 'Read More' : 'Read Less'}}

Meet the Authors

{{collapseContainerClosed['meet-the-author'] ? 'Show More' : 'Show Less'}}

Cheryl Hamilton

Cheryl Hamilton, an author well known for her writing style and award-winning teaching, is professor emeritus at Tarrant County College-NE Campus in the Communication Arts Department where she served as department chair and communication professor and continues to teach each fall semester to stay close to students and try out new textbook material. Her numerous awards -- including the Chancellor's Award for Exemplary Teaching -- show her love of teaching. Although she specialized in business communication and public speaking, Dr. Hamilton taught more than 10 different communication courses. Throughout her career, she served as mentor to many beginning teachers; presented more than 40 papers at national conferences; conducted numerous seminars for large and small corporations; served on multiple educational committees; and authored two additional texts -- THE ESSENTIALS OF PUBLIC SPEAKING and COMMUNICATING FOR SUCCESS. An Illinois native, Dr. Hamilton received her bachelor's degree from Eastern Illinois University, her master's degree from Purdue University, and her doctoral degree from the University of North Texas.

What's New

{{collapseContainerClosed['whats-new'] ? 'Show More' : 'Show Less'}}
  • SIMPLIFIED, STREAMLINED, AND COMPLETELY UP TO DATE! The new 11th edition of COMMUNICATING FOR RESULTS: A GUIDE FOR BUSINESS AND THE PROFESSIONS has been thoroughly revised and updated to reflect the latest developments, research, and practices from the field. Making the text more student friendly than ever, the authors simplified and condensed the content -- resulting in a more succinct textbook with fewer pages.
  • NEW! Now presented earlier, "Polishing Your Career Skills" features in every chapter enable readers to easily assess their personal communication skills that need improvement. These diagnostic tools are intriguing and practical enough that students will want to apply them whether they are assigned or not.
  • NEW and UPDATED! Real-world cases are now included in the introduction of each unit and bring concepts to life for all chapters in that unit. Having one case for multiple chapters enables faculty members to more fully develop the application for students and gives students more than a surface-level analysis of real-life case examples. Discussion questions are included for each chapter and a final critical thinking activity allows students to apply what they've learned.
  • UPDATED! The latest technology and social media coverage is integrated throughout. Chapter 6, "Anxiety, Technology, and Other Communication Obstacles," explores why technology is a communication obstacle as well as explains how to successfully use social media in the workplace to build relationships, social media profiles (on LinkedIn), and social media resumes that stand out in job searches. Chapter 14, "Written Communication," includes new tips and tools for creating successful Twitter messages in the workplace and writing and producing professional videos.
  • UPDATED! Chapter 8, "The Employment Interview," now offers expanded coverage of conventional, electronic, Web, and social media resumes -- including how and when to use them most effectively.
  • UPDATED! Expanded "Awareness Check" features include a pre-test and post-test PRPSA by James McCroskey in chapters 1 and 14.
  • NEW! Unit Activities at the end of every chapter help students put what they learn into practice.
  • COMPLETELY UP TO DATE! Every chapter has been thoroughly revised to reflect reviewer suggestions, the latest research, and current examples. All chapters include learning outcomes in language that can easily be adopted or integrated into course-level and unit-level objectives for both face-to-face and online courses.
  • UPDATED! Coverage in chapter 13, "Persuasive Presentations: Individual or Team," presents practical applications of the latest persuasive research findings.
  • UPDATED! Chapter 6, "Anxiety, Technology, and Other Communication Obstacle, and chapter 14, Written Communication" include the most up-to-date technology and social media coverage available.
  • NEW! MindTap® Communication is now incorporated throughout the text -- enhancing your students’ employability skills and promote the relevance of communication across context. s Easy-to-use and easy-to-customize, MindTap elevates transferrable communication skills that go beyond the classroom, combining readings, multimedia, activities and assessments —into a singular Learning Path. Show your students that communication is more than words with contextualized activities and focused tools designed to reinforce key concepts and elevate skills for classroom and career success.

Features

{{collapseContainerClosed['features'] ? 'Show More' : 'Show Less'}}
  • Taking a thorough, practical approach to business and professional topics, COMMUNICATING FOR RESULTS, 11th Edition, exposes students to the issues and situations they will encounter in today's workplace. Key topics include organizational communication, obstacles to effective organizational communication, conflict resolution, how technology affects communication, group and team communication, effective business presentations, and creating PowerPoint® presentations.
  • Extremely student friendly, the 11th edition includes numerous updated pedagogical features -- such as end-of-chapter group activities, unit-opening real-life case studies, "Polishing Your Career Skills" boxes, and "Awareness Check" boxes -- that enable students to put what they learn into practice.
  • By taking the PRPSA (Awareness Check in chapters 1 and 14) as a pre-test during week one and as a post-test at the close of the course students can see for themselves how much their confidence and communication skills have improved during the semester.
  • The text's balance of theory and practical information helps students understand how the concepts they study today are skills they will apply at work tomorrow.
  • Unit-opening case studies provide lively discussion questions for chapter content as well as help students apply key concepts through hands-on activities. A final critical-thinking activity for student groups concludes each chapter.

Table of Contents

{{collapseContainerClosed['table-of-contents'] ? 'Show More' : 'Show Less'}}
Unit I: UNDERSTANDING COMMUNICATION IN THE WORKPLACE.
Analyze This Real-Life Case: Wal-Mart: Ethics Choices and Communication Challenges.
1. Communication and Ethics at Work: What You Should Know.
2. Organizations in the Workplace: Which Ones Fit You Best?
3. Handling Conflict, Cultural Diversity, and Relationships in the Workplace.
Unit II: PERSONALIZING COMMUNICATION IN THE WORKPLACE.
Analyze this Real-Life Case: An Engineer's Experience with Communication and Listening.
4. Effective Listening.
5. Nonverbal Communication.
6. Anxiety, Technology, and Other Communication Obstacles.
Unit III: MAXIMIZING COMMUNICATION IN THE WORKPLACE.
Analyze This Real-Life Case: Amazon: Hiring Practices That Continue to "Raise the Bar."
7. Basic Information for All Types of Interviews.
8. The Employment Interview.
9. Small-Group Communication and Problem Solving.
10. Participation and Leadership in Teams.
Unit IV: POLISHING ORAL AND WRITTEN COMMUNICATION IN THE WORKPLACE.
Analyze This Real-Life Case: Harry Markopolos: Why Didn't Anyone Heed His Warnings About Madoff?
11. Informative Presentations: Plan, Research, Organize, and Deliver.
12. Verbal and Visual Supporting Materials.
13. Persuasive Presentations: Individual or Team.
14. Written Communication.

Compare Buying Options

{{collapseContainerClosed['compare-buying-options'] ? 'Show More' : 'Show Less'}}

MindTap Options

{{collapseContainerClosed['detail_1'] ? 'Show More' : 'Show Less'}}
MindTap
Each MindTap product offers the full, mobile-ready textbook combined with superior and proven learning tools at one affordable price. Students who purchase digital access can add a print option at any time when a print option is available for their course.

This Cengage solution can be seamlessly integrated into most Learning Management Systems (Blackboard, Brightspace by D2L, Canvas, Moodle, and more) but does require a different ISBN for access codes. Please work with your Cengage Learning Consultant to ensure the proper course set up and ordering information. For additional information, please visit the LMS Integration site.

Standalone Digital Access — Ultimate Value

Recommended and most popular

  • ISBN-10: 1305504429
  • ISBN-13: 9781305504424
  • RETAIL $84.95
Instructor Next Steps
Students: Buy now

Textbook Only Options

Traditional eBook and Print Options

{{collapseContainerClosed['detail_0'] ? 'Show More' : 'Show Less'}}

  • ISBN-10: 0357690591
  • ISBN-13: 9780357690598
  • RETAIL $84.95

  • ISBN-10: 1305280261
  • ISBN-13: 9781305280267
  • RETAIL $274.95
Instructor Next Steps
Students: Buy now

Supplements

{{collapseContainerClosed['supplements'] ? 'Show More' : 'Show Less'}}

Cengage provides a range of supplements that are updated in coordination with the main title selection. For more information about these supplements, contact your Learning Consultant.

FOR INSTRUCTORS

MindTap Communication, 1 term (6 months) Instant Access for Hamilton's Communicating for Results: A Guide for Business and the Professions

ISBN: 9781305504424
MindTap Communication for Hamilton's COMMUNICATING FOR RESULTS: A GUIDE FOR BUSINESS AND THE PROFESSIONS, 11th Edition is the digital learning solution that helps instructors engage and transform today's students into critical thinkers. Through paths of dynamic assignments and applications that you can personalize, real-time course analytics, and an accessible reader, MindTap helps you turn cookie-cutter into cutting-edge, apathy into engagement, and memorizers into higher-level thinkers. Enhance your students’ employability skills and promote the relevance of communication across contexts with MindTap! Easy-to-use and easy-to-customize, MindTap elevates transferable communication skills that go beyond the classroom, combining readings, multimedia, activities and assessments —into a singular Learning Path. Show your students that communication is more than words with contextualized activities and focused tools designed to reinforce key concepts and elevate skills for classroom and career success.

FOR STUDENTS

MindTap Communication, 1 term (6 months) Instant Access for Hamilton's Communicating for Results: A Guide for Business and the Professions

ISBN: 9781305504424
MindTap Communication for Hamilton's COMMUNICATING FOR RESULTS: A GUIDE FOR BUSINESS AND THE PROFESSIONS, 11th Edition is the digital learning solution that helps instructors engage and transform today's students into critical thinkers. Through paths of dynamic assignments and applications that you can personalize, real-time course analytics, and an accessible reader, MindTap helps you turn cookie-cutter into cutting-edge, apathy into engagement, and memorizers into higher-level thinkers. Enhance your students’ employability skills and promote the relevance of communication across contexts with MindTap! Easy-to-use and easy-to-customize, MindTap elevates transferable communication skills that go beyond the classroom, combining readings, multimedia, activities and assessments —into a singular Learning Path. Show your students that communication is more than words with contextualized activities and focused tools designed to reinforce key concepts and elevate skills for classroom and career success.